Exchange & Returns PolicyUpdated a year ago

If you are not 100% satisfied with your Heretic Moto purchase for any reason, you may make a return or an exchange within 30 days from the date of purchase.* Any U.S. domestic online exchange shipping label costs are on us. All return shipping costs are responsibility of the customer . *Please note, we do not offer free exchanges for international orders at this time. If you are an international customer and are in need of returning an eligible product, please contact us.

The original purchased item(s) must be in PERFECT, new condition. This
does include all tags and labels as they come from our warehouse upon order shipment. Items must only be tried on, never ‘ridden’ in, etc. Items that have been washed, hemmed, or altered will not be accepted as a return.

*Please note, items that are marked as FINAL SALE cannot be returned or exchanged, but in some unique cases can be sent back for online store credit.

Faulty or damaged goods

If your item has arrived faulty or damaged, please reach out to our team via Live Chat or at [email protected] before processing your return.

A little more info

1. Our returns address is: Heretic Moto Returns Department, 1913 S Flores St, Ste A2, San Antonio, TX 78204.

2. Items that are returned and are no longer in their original condition are not eligible for a refund.

3. Discounted items where you applied a code at checkout are eligible for the full 30 day returns policy as normal.

4. Items purchased as part of an offer, for instance, “buy 2 get 1 free” or “buy 3 or more t-shirts to get 25% off” must be returned in full to be eligible for a full refund.

5. Items purchased from our warehouse sample sales are non-refundable.

6. We are always here to answer any questions regarding our products or your purchase.